RETURN / REFUND POLICY
Returns: Please read our policy before ordering, specially for first time purchases All of our items are made to order by our inner production crew, one by one according to the specifications requested by you, here in Sunny Miami! This is why some items are not returnable!
Below you may see a list of items that cannot be return for refund, please read carefully as there will be no exceptions!
• Highly customized items, among them composed sizes (small waistband and medium leggings), custom made lengths (our default length are shown on the size chart).
• Items with cut-out mesh
• Items with combined styles such as "scrunch me up" waistband and perfect pockets or back flat pockets with tuxedo mesh (these are just examples! Anything that involves 2 different product styles being combined falls into this section)
• Items with color combos that are NOT shown on the pictures of the products. Combinations shown on the product's pictures are considered default like the silver/white combination on the High Bunnie Bootie or the black and white high knee summer stripes combination.
• Limited edition items (such as special items made only for quickships) White items
• Shorts, bras and croptops
• Hot Pants and trimmers
These items can be resized or altered though so don't worry if the scrunch is too scrunchy, if they are too long or if they are too tight or loose! We will fix them for you :)
We hope you love all the items you get but if by any chance you wish to return an item, you have 7 days since delivery date to email us about your intentions to return an item! We will send instructions for the return via email to make sure it gets here with all specifications needed in order to process it!
All items must be unworn, unwashed and in mint conditions in order to qualify for a return!
Exchanges: If you need to exchange an item for a different size, style or fabric you need to notify us within 14 days of the delivery date. We will send instructions for the exchange via email to make sure it gets here with all specifications needed in order to process it!
Return Address: MATRIX SPORT WEAR, 5360 NW 20TH TERRACE, STE 207,
FORT LAUDERDALE, FL 33309, ATT: refunds 'exchanges or fixes depending on the case.
PRODUCTION AND DELIVERY PROCESS
Our standard delivery timescale is 3-4 weeks for orders with the USA. MATRIX SPORTWEAR APPAREL will not be held responsible for any POSTAL/COURIER delays which would be out of our control.
If you wish to cancel your order after it has been dispatched, you will be responsible to follow the normal returns procedure.
All international orders will be posted via USPS priority mail, Delivery timescales will vary, depending on the destination of the order, Canadian orders will take about a week to arrive to destination, other countries will take usually 2-3 weeks.
ORDER CANCELLATIONS / MODIFICATIONS
Order cancellation or modification will be only accepted in the first 24 hours of placing an order so we advise to read carefully the order confirmation sent by our system to double check. If you need to change something, please email us at firstname.lastname@example.org and we will gladly modify your order.